General Policies / FAQ

GENERAL POLICES
All our rifles are built to order and require a non-refundable deposit of $2,000.00 or more. Deposit varies depending on custom rifle ordered. Deposits are recorded on the customer’s work orders and later applied to the amount owed for a final balance.  Due to the structure of our processes of custom building these fine rifles, the deposit is non-refundable if the customer cancels their order before and after the delivery date.  Customer deposits cover the rising costs of materials needed to build our custom rifle.

All balances are paid before rifles are shipped from our facility. 

Once the rifles are received, the customer has 30 days to inspect and test fire the rifle.  If there are any manufacture faults, the customer must contact Bansner’s within the 30 days and Bansner’s will correct and change any necessary problems.  It is essential that customers contact us before shipping back the product for any reason.  Customers will also be responsible for attaching detailed information of the problems or work requested on their rifles.

Bansner’s Ultimate Rifles, LLC stands by their product and gives a 100% guarantee from any manufacturing issues to their customers.  Yet, under no circumstances will a refund be issued on a rifle that performs and meets our high quality standards.  There will be no refunds issued on any custom rifle that has been personally engraved with the clients name, logo, etc.  Others include “wildcat” calibers fall into our category of no refund policy.  If a rifle is returned without a “return authorization” number or permission by any of Bansner’s staff, Bansner’s is not obligated to perform any work or refunds for any reason.

The quality and workmanship is second to none.  We take great pride in our rifles and the clients that own them.

CREDIT CARD POLICY: 
For convenience, Bansner’s Ultimate Rifles will accept all major credit cards.  For purchases, we will NOT charge a fee.  For REFUNDS, we have to tack on a 3% interest charge which will be subtracted from the original deposit amount.  Policies are reinforced due to past experiences.

CHECK POLICY: 
All returned checks will be charged a $30.00 additoinal fee . 

SHIPPING CHARGES ON RETURNS:
Unless there is a manufacturer error, customers are responsible for shipping charges for any requested changes on their rifle or other products bought from Bansner’s Ultimate Rifles.

INSTRUCTIONS FOR RETURNS:
Customer must obtain a return authorization number and have it clearly written on the packaging as well as detailed written information of the issues of their rifles.  We cannot process any additional work if we don’t have the information needed. 

Send Product and the necessary information to:
For UPS or FedEx Shipping:
Bansner’s Ultimate Rifles, LLC
261 E. Main Street
Adamstown, PA  19501

For US Postal Service:
Bansner’s Ultimate Rifles, LLC
P.O. Box 839
Adamstown, PA  19501

FAQ
BANSNER’S COMPLETED MY RIFLE…NOW WHAT DO I DO?” 

Bansner’s crew just finished building your custom bolt action rifle and now what do you do???  In order to complete your order we will need the following information from you:
** Must have rifle paid in full before shipping/pick-up!
** You can come to our facility and pick-up your rifle. You will need to fill out the proper paperwork in order to take posession of your bolt action rifle.
** If the rifle action is NOT yours, you must supply us with a Federal Firearms License Dealer (FFL) that will accept your rifle for delivery and pickup.  Some FFL Dealers may charge you a fee.  If you don’t know of any in your area, we will try to help you find a dealer.
** If you sent us YOUR action, once we build a rifle from that action, we can ship directly to you via UPS, FedEx or US postal Service.
** Arrangements can be made to export a rifle.  One thing to be aware of, it could take up to 6 – 8 months after the rifle is completed before it leaves US soil plus there are fees for exporting a firearm.  We are strict on this process, due to security measures.  Call us at 717.484.2370 for information!!

PRIVACY POLICIES

Bansner’s Ultimate Rifles, LLC is committed to protecting the privacy of those who visit/use our site. We will not share or sell your personal information with anyone unless required by law.  This privacy statement is designed to help you understand how we use and safeguard the personal information you provide to us. Please note that this website provides direct links to various sponsor and marketing partner sites, where you can apply for products and services or register for more information. This privacy statement does not describe the practices of our partners. Before disclosing personal information on any other company’s web site, you should read the privacy policy associated with that site.

Information That We Collect
When you visit our Web site, you may provide us with information in different ways. For example, you may register with us or sign up for our newsletter in the future. Or, you may complete any informational question on our product. Additionally, we collect information on an aggregate basis as you and others browse our web site.

How We Use the Information
In general, we use the information you provide in order to:

  • respond to your requests for information
  • provide the services you request
  • provide customer service
  • provide links between targeted product and service providers and appropriate individuals

Cookies and Web Site Information
Like most other commercial websites, we use standard “cookie” technology and web server logs to collect information about how our web site is used. Cookies are small pieces of data that are stored by your web browser on your hard drive. The cookies allow our web servers to recognize the computers used to access our websites. Cookies allow you to move from page to page on the website, by remembering the information about the entire session.  Information gathered through cookies and by our web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information is collected on an aggregate basis. None of this information is associated with you as an individual.

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